Up to the minute order information is available 24/7 via this automated service. If you have your order number ( not the internet order number ) along with your billing zip-code, you can obtain the latest information on your order including tracking and in-transit information.
Waiting: This status appears if a “wait date” has been placed on the order line. This date appears under "last update" and is set by our fulfillment team based on the time when most of the items on the order are due to be on hand to ship. This is done so that the order can be shipped in as few shipments as possible. Items are estimated to ship within one business day of the wait date.
Backordered: An item goes into backordered status when it is not available in time to ship within 2-3 days from ordering, or by the wait date set by our fulfillment department.
Clearing: This status indicates an item going through credit card processing. Line items with this status are ready to be shipped and will do so if and when the charge is successful.
On Hold: This indicates line items that were put aside for customer service or verification purposes. For instance, we usually put international orders on hold as soon as the shipping fee and shipping policies have been agreed to. As it would be quite expensive to partial-ship an international order, the order is put on hold until all of the items are on hand to ship as one whole shipment.
Held to complete: This status indicates an item that is processed only when the final items on the order are about to be charged and shipped. This is usually reserved for coupons and promotional items.
Warehouse: This status indicates a line item that was sufficiently on hand, charged successfully, and is in the process of shipping out. Unfortunately, we cannot honor requests for changes for items in this status.
Returned: This status indicates an item that we received back from you, the customer, or from the shipping service, and processed as a return. Additional details would be emailed to you.
Cancelled: This refers to a line item that has been removed from the order. In most cases, the item would not have been charged unless it was cancelled right before the final shipping processes.
Voided invoice: This indicates an item that was cancelled while in the final shipping and charging processes. Often, this indicates an unexpected change, or special case, and you are welcome to contact us for more information.
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read all labels and follow all directions. Some of our products contain
stimulants such as caffeine. Some of our products
contain ingredients from shellfish sources. If you have a disease (such as
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