Shipping Information

Shipping time depends on two factors: the product items on your order and your shipping location. With the exception of a few lines, most items will ship out in 2 days from when you place your order. A few of these exceptions are listed below followed by a table of general estimated shipping times for the United States and U.S. territories.

• Solaray and KAL: two business days should be added to the estimates.
• Aubrey: please add three days to the estimated ranges below.
• Doctor's Best: four business days should be added to the estimates.

ESTIMATED SHIPPING TIME (IN BUSINESS DAYS)
United States
Alabama	4-6
Alaska	6-9
Arizona	6-8
Arkansas	5-7
California	6-8
Colorado	6-8
Connecticut	2-4
Delaware	2-4
Florida	4-6
Georgia	4-6
Hawaii	6-9
Idaho	6-8
Illinois	4-6
Indiana	3-5
Iowa	5-7
Kansas	5-7
Kentucky	5-7
Louisiana	6-8
Maine	4-6
Maryland	3-5
Massachusetts	3-5
Michigan	5-7
Minnesota	5-8
Mississippi	6-8
Missouri	4-7
Montana	6-8
Nebraska	5-7
Nevada	6-8
New Hampshire	3-5
New Jersey	2-3
New Mexico	6-8
New York	2-5
North Carolina	3-5
North Dakota	5-7
Ohio	3-5
Oklahoma	5-7
Oregon	6-9
Pennsylvania	2-5
Rhode Island	2-4
South Carolina	3-5
South Dakota	6-8
Tennessee	5-7
Texas	5-8
Utah	6-8
Vermont	2-4
Virginia	4-6
Washington	6-9
West Virginia	4-6
Wisconsin	4-6
Wyoming	5-8
District of Columbia	2-5
U.S. Territories
American Samoa	6-10
Guam	6-10
Northern Marianas	6-10
Puerto Rico	6-10
Virgin Islands	6-10

Processing Time & Freshness Policy:

Please remember that it usually takes National Supplement Center 24-48 hours to process an order before it is shipped. Because of our Freshness Policy some orders may take a little longer. If you choose an expedited shipping method, it will not speed up the time it takes to process an order - it will only speed up the time-in-transit.

We ship via USPS Priority Mail and UPS Ground. Packages weighing up to 3 lbs. or shipping to a P.O. box ship by way of USPS Priority Mail. Packages that are 3 lbs. and over ship UPS Ground. You may also indicate a preference for one of these carriers by including it in your shipping address with asterisks, or by contacting customer service at 1-800-369-1039 or questions@nationalsupplementcenter.com.

Processing Time & Freshness Policy:

Please remember that it usually takes National Supplement Center 24-48 hours to process an order before it is shipped. Because of our Freshness Policy some orders may take a little longer. If you choose an expedited shipping method, it will not speed up the time it takes to process an order - it will only speed up the time-in-transit.

DOMESTIC GROUND SHIPPING

48 Continental United States (excluding P.O. Boxes):

• Flat rate of $4.99 for all domestic orders shipping to physical address.
• Domestic Packages up to 3 lbs. generally ship USPS Priority Mail.
• Packages over 3 lbs. generally ship UPS Ground.
• Prefer a specific method of shipment? Please contact customer service support for rates: 1-800-369-1039.

P.O. Boxes, Alaska, Hawaii, Puerto Rico & U.S. Territories:

• $7.99 for all ground shipping.

SECOND DAY & NEXT DAY AIR DOMESTIC

50 States & Puerto Rico (Excluding P.O. Boxes):

• NationalSupplementCenter.com offers discounted prices on 2nd Day & Next Day Air Shipments based on weight and destination.
• 2nd Day Air is guaranteed two-day delivery to all 50 states and Puerto Rico by the end of the second business day. This excludes P.O. Boxes.
• Next Day Air Saver is guaranteed overnight delivery to all 50 States (excluding Puerto Rico) by 5 pm the next business day. This excludes P.O. Boxes.
• Flat rate shipping does not apply to Next Day & 2nd Day Air Shipments.
• No expedited shipping is available for P.O. Boxes, APO’s or other Military Addresses at this time.

INTERNATIONAL & CANADIAN SHIPPING

NationalSupplementCenter.com currently offers 3 methods of shipment for our Canadian and Overseas customers:

1. UPS Worldwide Express: Guaranteed one to three day delivery.
2. UPS Worldwide Expedited: Guaranteed two to five day delivery.
3. UPS Worldwide Saver: Guaranteed one to two day delivery.

All International and Canadian Orders are shipped via UPS based on weight and destination. Please note: since we do not ship international orders in partial shipments, your order will not ship until all items are in stock to ship the order as complete. As certain product lines take more fulfillment time than others, we will keep you informed through e-mail with timely order status updates.

Before you place your order, please be aware of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.

You are fully responsible for all taxes, duties, tariffs and customs laws imposed on any of your NationalSupplementCenter.com orders imported to your country.

We cannot be held responsible or accountable for any costs that you incur in relation to the processing of your international order. If an international order is destroyed or seized, you will not receive a refund.

If an item is returned to us due to a customs related issue, you will be billed a 5% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by NationalSupplementCenter.com to retrieve our package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.

We indicate the contents of all international packages as "Food Supplements - Not for Resale". We cannot write "gift" on any international packages.

In order to prevent fraud, we reserve our right to refuse to accept any orders that may seem suspicious in any way. Further, all international orders will be subject to verification at our discretion.

We ship from historic Morristown, NJ. Our shipping address is included for your inconvenience.

National Supplement Center
66 Morris St.
Morristown, NJ 07960 USA

We realize that the option for expedited shipping is especially important during the holidays and when dealing with time-sensitive health concerns. Next Day Air Saver and Second Day Air are the expedited methods we have available for you and can be chosen from the drop down menu.

• Expedited shipping is by UPS only.
• The cost is determined by the weight and destination of your shipment.
• Expedited shipping is not available for P.O. box or international addresses.

With the exception of some lines, most orders take between 24-48 hours to process and ship out within 1-3 business days from ordering. Expedited shipping will not speed up this processing time, only the time-in-transit. Of course, if your items are on hand when you place your expedited order, we will push to get your products out as soon as we process your order. We will inform you by way of e-mail soon after you order when you can expect your items to ship.

You may indicate a preference for one of our two carrier choices by including it in your shipping address and highlighting it with asterisks, or by contacting customer service at 1-800-369-1039 or questions@nationalsupplementcenter.com.

For example:
John Doe
123 Mockingbird Lane
New York, NY 12345
* Ship USPS please *

Please note that we cannot ship UPS to a P.O. Box, and that USPS will not be able to deliver to your location if you do not have a mail receptacle at your address.

General Customer Service contact information for our two carriers is listed below.

UPS:

U.S. Customer Service: 1-800-742-5877
TTY/TDD: 1-800-833-0056
International Import/Export: 1-800-782-7892

USPS: Domestic Package Tracking

1-800-222-1811 (Monday through Friday from 7:30 am to 10:30 pm EST; Saturdays, Sundays and Holidays from 9:00 am to 8:00 pm EST)

TDD/TTY: 1-877-889-2457 (Monday through Friday from 7:30 am to 10:00 pm EST; Saturdays from 8:00 am to 8:00 pm EST; Sundays and Holidays from 9:00 am to 8:00 pm EST)

We know that a package "bouncing back" to us can be one of the most frustrating experiences for our customers when ordering online. If a shipping address is incomplete, or is inappropriate to the carrier that you have requested, your package will be returned to us. To help prevent this from happening, we have provided some useful information so you can make sure your address is complete and appropriate to one of the shipping carriers we offer. Some common ways that an address would be incomplete or inappropriate for the carrier are listed below.

Incomplete address:

• Package is shipping to a business or private company and address as entered did not include building name.
• Apartment, building, or suite number was not included in address.

• Package was requested to ship by way of USPS and there is no mail receptacle at shipping location.
• Package was requested to ship by way of UPS to a P.O. box address.

• Copy down your shipment's USPS tracking number, which begins with "9101".
• Go to USPS Post Office Locator by typing www.USPS.com in your search window and once you are there, click "Locate a Post Office".
• Enter your shipping address in the provided fields.
• Click "Search" button. Results are listed in order distance in miles from your shipping location. If the local office number is not listed under "Phone", but instead has "1-800-ASK-USPS", click "more info" and the page that comes up should contain the local office number.
• Have your tracking number ready to give to the USPS employee when you call.

• Copy down your shipment's UPS tracking number, which begins with "1ZX5X".
• Go directly to UPS Service Locator and enter your shipping address in the provided fields. Results are listed in order of distance in miles from your shipping location.

We use UPS for their excellent tracking functionality, competitive delivery times and customer service follow-up. USPS priority is often less expensive, but does not currently offer the tracking and follow-up to meet our standards of customer service. When our customers access the tracking information through UPS and are assured that their shipments are guided to their destination at every step of the way, they are more likely to choose our international service again and again.